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What to do first

What to do when the parent user is issued

After a BroadBand Tower sales representative has confirmed the email address to be assigned to the parent user, we will issue a parent user account. Once the parent user account has been issued, please check the registration status using the following procedure.

  1. Login

    After we issue the parent user ID, an email containing the following information will be sent to the parent user's email address. Please confirm that you can log in using the login information provided.

    User registration completion email sample

    Customers using the BroadBand Tower Customer Portal Site

Thank you for your continued support.

A new user has been registered on the BroadBand Tower Customer Portal site.

Instructions

1. Please refer to the login information below and log in to the BOIS portal site.
2. Change your temporary password in the profile settings menu.
3. Register the notification recipients in the notification menu.
4. Configure the service role as necessary.

    Login Information

    URL: https://app.portal.bbtower.com/bois/
    Login ID: XXXXXXXXXXXX
    Password: XXXXXXXXXXXX

    Click here for the user guide

    ※ This email address is for sending only. We will not respond to any replies.
    Please note that this is not possible.

  2. Changing the temporary password

    Please change your temporary password from the Personal Settings menu.

    profile

  3. Notification destination registration

    Please refer to Registering notification destinations and register the notification destinations.

  4. Configuring the service role

    If you are using a dedicated application other than BOIS, please refer to Editing a User and set the service role for the user.

What to do when a new service group (project) is added to a user

We will add new service groups (projects). After adding a new service group (project), please check the registration status by following the steps below.

  1. Receive emails about new service groups (projects)

    After adding a service group (project) to the parent user, an email notifying the completion of the service group (project) addition will be sent to the parent user and users with administrator privileges.

    Service group (project) addition completion email sample

    Customers using the BroadBand Tower Customer Portal Site

Thank you for your continued support.

The ID for your BroadBand Tower Customer Portal Site (HXXXXXXXX)
has been granted permission to view and operate a new service group (project).

New Service Group (Project)

Service group name (service group ID, project ID)
Please register your notification and contact information.

Click here for the user guide

※ This email address is for sending only. We will not respond to any replies.
Please note that this is not possible.

  2. Notification destination registration

    Please refer to Registering notification destinations and register the notification destinations.